Frequently Asked Questions - problem

FAQs - problem

For general questions, click the Contact Us link in the menu, and fill out the help request form.  For subscribers, log into your account and click the 'Support' tab to create and manage your tickets.

Please ensure that you are using your original email address that you used to place your order for Black Box. Please remember that your password is case-sensitive. If you cannot remember your password, please use the “Forgot Password” link to reset it. There will be a link sent by email, so be sure to check your spam or junk folder if it does not arrive (please make sure that you put [email protected] on your allowed email list). If you do not remember what email address you used to sign up, please Contact Us or send an email to [email protected] to retrieve it.

Please ensure that you are using your original email address that you used to place your order for Black Box. Please remember that your password is case-sensitive. If you cannot remember your password, please use the “Forgot Password” link to reset it. There will be a link sent by email, so be sure to check your spam or junk folder if it does not arrive (please make sure that you put [email protected] on your allowed email list). If you do not remember what email address you used to sign up, please Contact Us or send an email to [email protected] to retrieve it.