Frequently Asked Questions - General

FAQs - General

Black Box offers an ad-removal subscription that normally costs $6.99/month, but we have a limited time offer available now to subscribe at $6.99/month.  We also have a 30-day subscription at $9.99 USD, and a annual subscription of $39.99 USD.

You can purchase your subscription at anytime.

TAGS: cost, price, subscribe

You can watch as many of the available movies and TV shows as many times as you like, as long as you are on our Black Box website or Black Box mobile app. We do not currently limit the number of devices on which you may access your Black Box account; however, we reserve the right to implement a limit should we deem it necessary.

TAGS: streaming, videos

We know that this feature is important to our customers and we have closed captions and/or SDH (subtitles for the deaf and hard-of-hearing) on many of our films with a goal of having at least 99% captioned by the beginning of 2019.

We are not allowing people to order subscriptions as gifts in Black Box, but check back for more information on gifting in the very near future.

Please ensure that you are using your original email address that you used to place your order for Black Box. Please remember that your password is case-sensitive. If you cannot remember your password, please use the “Forgot Password” link to reset it. There will be a link sent by email, so be sure to check your spam or junk folder if it does not arrive (please make sure that you put [email protected] on your allowed email list). If you do not remember what email address you used to sign up, please Contact Us or send an email to [email protected] to retrieve it.

On most tablet devices, including the iPad, you just need to open the site in the browser that your tablet uses or download our mobile app at You will need to sign in or search for your desired film and then you can watch like you would on your PC. Black Box runs intermittently on many of the most popular devices including iPad, however, we understand that Black Box does not run on ALL tablet devices, and some of the tablets that used to work no longer do. This is because there are a number of tablets with a version of Flash that cannot be updated, or that use a Web Kit that does not display our player properly. We apologize for this inconvenience. We are working to build applications as quickly as possible to make Black Box accessible to everyone.